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Contact Us

VWR offers four different types of support for product questions, customer service questions, and website questions. Contact information for each support option is listed below:
VWR Technical Product Support
  • One Source for all your VWR product technical questions
  • Committed to provide you with real-time response and proven industry solutions
  • Timely, expert assistance from our experienced Technical Resource Center staff
  • Contact VWR Technical Product Support:
    Phone:  1-888-VWR-LINE (1-888-897-5463)   7:00 a.m. to 7:00 p.m. (EST)
Customer Service
  • Support for orders, your account, services that VWR offers, and any other related questions
  • Receive a timely response from a VWR Customer Service Representative
  • Contact VWR Customer Service:
    Phone:  1-800-932-5000   7:30 a.m. to 8:00 p.m. (EST)
    Online:  Contact Us
Equipment Services
  • One source for all your Equipment Services needs.
  • From installation, warranty, calibration/validation, maintenance and repair
  • Committed to providing you with real-time response and proven industry solutions
  • Contact us for all your equipment services requirement
    Phone:  +1-888-793-2300
Warranty Services
  • Full range of manufacturer warranties on equipment and instruments
  • Support for coordinating warranty services and after sale service contracts
  • Contact Warranty Services:
    Phone: +1-800-268-4355
Avantor Services

Inquiries around our

  • Lab & Production services
  • Clinical services
  • Procurement & sourcing services (MarketSource)
  • Digital solutions
    Please Email:
VWR Web & B2B Integration Support
  • Support for web site features, error messages, custom integrations
  • Receive expert assistance from our web support team
  • Contact VWR Web & B2B Integration Support:
    Phone:  1-888-320-4357
    Online:  Help Center
Live Chat
  • On select pages, when you're logged into, you'll see a "Live Chat" icon in the upper right corner of your browser window
  • This feature is available on ordering pages, information request pages, and many VWR Collection product pages from 7:00 a.m. to 11:00 p.m. Monday–Thursday and 7:00 a.m. to 7:00 p.m. Friday (EST).
  • A live "Live Chat" agent from the appropriate VWR support team will be available to provide immediate answers to any of your questions
  • "Live Chat" is ready to help — give it a try today!
Your Local VWR Contact/Request Information about VWR?
  • Knowledgeable Account Team focused on delivering you value
  • Expertise in helping you realize your lab supply and production goals

Online:  Contact Local Team